Delivery Policy
DELIVERY LOCATION
We deliver World-wide.
DELIVERY TIME
Delivery within Colombo 1-15 will take 1 to 3 working days.
Delivery outside Colombo will take 3 to 5 working days.
International delivery will take up to 7 working days (depending on Country).
Orders placed during public Holidays / Weekends will be dispatched on the next working day. You will be contacted by our delivery team prior to delivery.
Peak/holiday seasons or promotions or special events may result in delays in processing and dispatching orders.
DELIVERY COST
Delivery charges depend on location. You can view the delivery charge applicable to your order at the time of placing the order, prior to payment.
OTHER
Delivery will be made only to the address stated on the order.
If you wish to change it due to unavoidable circumstances a written request must be made to sales@melamine.lk. We will accommodate your request only if the order has not been dispatched at the time of such request.
After 3 failed delivery attempts, your parcel will be returned to us. However we'd be more than happy to re-deliver your order as long as it is pre-paid. If it is a COD order we will re-deliver if a bank transfer for the payment due is made.
Special requests to delay dispatch for the customers’ convenience will be accommodated provided the order is pre-paid and hasn’t already been dispatched.
If you have any trouble receiving your order, please reach out to us, and we'll do our best to help get your order to you!
EXCHANGES AT THE TIME OF DELIVERY
We do not allow exchange of products at the time of delivery. However, if you feel dissatisfied with your purchase, you can exchange it within 30 days of delivery at any of our showrooms and receive store credit. Please note that sale or clearance items cannot be exchanged. Unfortunately, we are unable to facilitate International exchanges at the moment.
IF YOU RECEIVE DAMAGED GOODS
We assure you that no damaged goods will be sent to you. On the off chance it occurs, we will facilitate an exchange.
Products exchanged as a result of a defect shall be replaced with no additional delivery charge.
CANCELLATION POLICY
You may only cancel an order before the order is dispatched.
GET IN TOUCH WITH US
Call us or Whatsapp us on +94 773 951 475
Or simply write to us via sales@melamine.lk
TITLE AND RISK
Title transfers to the customer as soon as the delivery is completed.